We always do our best to provide a professional and attentive service to those we work with. We welcome feedback and make use of it to develop our services in relevant ways. If you have concerns, please let us know as soon as possible. We will look into the matter and do our best to resolve any issues. If this is not possible, we have a procedure that we adhere to.
Principles of Top Class Computers (UK) Ltd complaints procedure
- Complaints will be properly investigated, with fairness and attention to detail.
- Complaints will be dealt with in confidence. Exceptions to this may arise if anyone is liable to be at risk by matters referred to in the complaint.
- If the complainant is not satisfied with the response, there is a right to appeal.
What to do if you have a complaint
Complaints can be made about Top Class Computers (UK) in writing, by email, telephone or in person. If you want to make a complaint in person, we will arrange an appointment with you.
Top Class Computers (UK) Ltd
6 Grey Lane, Witney OX28 1FN
Tel: 07973 171668
If your complaint is about a member of staff, please address your complaint directly to them in the first instance, referring to this procedure as you do so. If this is not possible, please use the contact details listed above.
For students helped through the DSA
- Please address any concerns or complaints in the first instance to Neil Sleight, who undertakes our DSA student training. Neil can be contacted via email, neil@top-class-computers.com or by phoning 07973 171668
- You may prefer to contact your Disability Advisor at university to discuss your complaint
- If you feel unable to do this, please email complaints to
complaints@top-class-computers.com
- If after this, you still have a complaint about your training, please contact DSA-QAG, the organisation responsible for quality assurance of accredited Assistive Technology trainers.
DSA-QAG can be contacted at :
Central Chambers
Suite 350, 4th Floor
93 Hope Street
Glasgow
G2 6LD
Tel. 0141 227 6771
What happens next?
If you complain in person or by phone, we will aim to resolve your complaint immediately. If you complain in writing or email, we will aim to respond promptly, or within 5 working days. If this is not possible, we will explain why and let you know how long it will take.
If you are not happy with the initial response you receive, you should contact us again and ask for your complaint to be discussed with a party that you nominate, e.g. for students, this would typically be your Disability Adviser.
Following our second response, if you are still not satisfied, then we will aim to make special arrangements to convene a hearing of the complaint in the presence of an independent party with relevant experience in the field of disability support.
